api88 Frequently Asked Questions

api88 requires a valid government-issued Indonesian identity card (KTP) or a current passport. You will also need to submit a selfie holding your ID document. For address verification, a recent bank statement or utility bill (dated within 90 days) may be requested. KYC is mandatory before your first withdrawal can be processed and is typically reviewed within 24 hours of submission.

On the api88 Login page, click "Forgot Password" and enter the email address linked to your account. A password reset link will be sent within a few minutes. The link expires after 30 minutes for security reasons. If you do not receive the email, check your spam folder or contact our 24/7 live chat support for immediate assistance.

No. api88 strictly enforces a one-account-per-player policy. Registering multiple accounts using different email addresses, phone numbers, or payment methods is a breach of the Terms & Conditions and will result in all associated accounts being permanently closed and any balances forfeited. If you have trouble accessing your existing account, contact support rather than creating a new one.

To permanently close your api88 account, contact our support team via live chat or email at [email protected] with the subject line "Account Closure Request". Ensure you have withdrawn any remaining balance before submitting the request. Closures are typically processed within 48 hours. If you are closing your account because gambling has become a problem, we encourage you to review our Responsible Gaming page first — self-exclusion may be a better option.

BCA bank transfers to api88 are typically credited within 3 to 10 minutes during normal banking hours (07:00–22:00 WIB). Transfers made outside these hours or during scheduled BCA maintenance windows may take slightly longer. The minimum deposit via BCA is Rp 50.000. If your deposit has not appeared after 30 minutes, contact live chat with your transfer receipt and our team will resolve it promptly.

api88 accepts deposits from all major Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), and Bank Permata. For e-wallet deposits, we support OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are processed in Indonesian Rupiah (IDR). Select your preferred payment method on the deposit screen for the correct account details.

The minimum withdrawal to a Mandiri bank account on api88 is Rp 100.000. There is no maximum withdrawal limit for verified accounts, though very large withdrawals above Rp 50.000.000 may require an additional security review. Withdrawals to Mandiri are typically processed within 5 to 30 minutes during banking hours. api88 charges no withdrawal fees — any charges are levied by your bank, not by us.

api88 does not charge any fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own inter-bank transfer fees, which are outside our control. To avoid unnecessary charges, we recommend depositing via the same bank you use day-to-day (e.g., if your primary account is BRI, deposit via BRI for the fastest, lowest-cost transfer).

Withdrawals may be delayed if your KYC verification is incomplete, if you have an active bonus with unmet wagering requirements, or if our security team has flagged the transaction for a routine review. Public holidays and scheduled bank maintenance in Indonesia can also cause brief delays. If your withdrawal has been pending for more than 2 hours outside of these circumstances, contact api88 live chat with your transaction reference number.

Yes. You can fund your api88 account using OVO and then use that balance to play togel (Indonesia's traditional numbers lottery) along with any other game on the platform — slots, live casino, sportsbook, and more. Simply deposit via OVO on the cashier page, and your credit will be available across all game categories instantly. The minimum OVO deposit is Rp 20.000.

api88 Sportsbook covers an extensive range of football competitions including BRI Liga 1 (featuring clubs like Persija Jakarta, Persib Bandung, and Bali United), the English Premier League, La Liga, Serie A, Bundesliga, UEFA Champions League, and FIFA World Cup qualifying matches. Timnas Indonesia (the Garuda) fixtures and the AFF Cup (Piala AFF) are also covered with enhanced betting markets during major tournaments.

Mix parlay (Indonesia's term for an accumulator or multi-bet) lets you combine multiple match selections into a single bet. All selections must win for the bet to pay out, but the odds of each selection multiply together, potentially producing much larger returns from a small stake. api88 Sportsbook supports mix parlay bets across football, basketball, and other sports — you can combine as few as 2 or as many as 12 selections per slip.

The RTP on api88 slot games varies by title and studio. Most slots from Pragmatic Play, NetEnt, Microgaming, and Pocket Games Soft (PG Soft) carry RTPs between 95% and 97.5%. Games marketed as slot gacor (high-payout slots currently in a hot cycle) are popular searches — api88 lists current featured titles on the Slots page. RTP figures for each game are available in the individual game information panel.

api88's sabung ayam (live cockfighting betting) product operates on a live event schedule tied to actual arenas, primarily in the Philippines. Coverage is typically available from early morning to late evening WIB, though scheduling can vary. The lobby displays upcoming and live events in real time. Bets are placed on Meron (the favoured side) or Wala (the underdog), with results confirmed within minutes of each match concluding.

Yes. api88 is fully optimised for mobile play through your browser — no app download is required. The platform is compatible with Android and iOS devices running modern versions of Chrome, Safari, or Firefox. All game categories, including live casino, slots, sportsbook, and togel, are accessible on mobile. For the best experience, use a stable Wi-Fi or 4G/5G connection, particularly when streaming live dealer tables.

New api88 players are eligible for a welcome deposit bonus on their first qualifying deposit. The bonus percentage and maximum amount are displayed on the promotions page at the time of your first deposit. To claim it, select the welcome bonus option on the deposit screen before confirming your transfer. The bonus is credited to your account automatically once your deposit is confirmed.

Wagering requirements specify how many times you must bet the bonus amount (or bonus plus deposit, depending on the promotion) before the bonus funds can be withdrawn as cash. For example, a Rp 100.000 bonus with a 20x wagering requirement means you must place a total of Rp 2.000.000 in qualifying bets before withdrawal. Full wagering terms for each promotion are listed on the individual bonus detail page.

Yes. api88 bonuses have an expiry period, which is clearly stated in the terms of each promotion — typically 7 to 30 days from the date the bonus is credited. If wagering requirements are not completed within the expiry window, the bonus and any winnings generated from it are forfeited. api88 recommends reading the full terms of any bonus before opting in to avoid unexpected forfeiture.

Yes. api88 operates a tiered VIP loyalty programme that rewards consistent players with higher deposit limits, faster withdrawals, dedicated account managers, exclusive bonuses, and invitations to special events. VIP tier progression is based on cumulative wagering volume measured in IDR. Players are assessed monthly and tier upgrades are applied automatically. Contact your account manager or live chat for details on your current tier status.

api88 operates as an internationally licensed gaming platform. The site uses 256-bit SSL encryption across all pages and transactions, ensuring that your personal data and financial information are protected at all times. All games are supplied by certified studios and are subject to independent fairness audits. api88 does not store your full bank account details — payment processing is handled through secure, encrypted channels.

api88 collects only the personal data necessary to operate your account, process transactions, and comply with regulatory obligations. Your data is never sold to third parties. Full details on what data we collect, how it is stored, and your rights as a data subject are set out in our Privacy Policy. If you have a data access or deletion request, contact [email protected] with the subject line "Data Request".

The minimum age to register and play on api88 is 21 years. This is strictly enforced through our KYC identity verification process, which requires a government-issued ID confirming your date of birth before any withdrawal is processed. Any account found to belong to a player under 21 is immediately suspended and deposits are returned. api88 has zero tolerance for underage gambling.

Deposit limits can be set directly in your account settings under the Responsible Gaming tab — choose daily, weekly, or monthly caps in IDR and they take effect immediately. For self-exclusion (6 months, 1 year, 3 years, or permanent), contact api88 support via live chat or email. Self-exclusion requests are actioned immediately and cannot be reversed before the chosen period expires. Visit our Responsible Gaming page for the full range of player protection tools.